Shared Services Safety Net

Recover revenue missed in high-volume environments and strengthen
consistency across your recovery efforts.
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Shared service centers (SSCs) and Global Business Services (GBS) are designed to enhance efficiency; however, high volumes of deductions, tight timelines, and performance-driven KPIs/SLAs can create gaps in deduction validation and recovery processes. In these fast-paced environments, the focus is often on processing volume, leaving limited time for deeper investigation, follow-up, or escalation.

IAB Solutions provides a safety net for deduction validation and recovery, ensuring that overlooked or neglected claims are identified and addressed before they lead to permanent revenue loss.

IAB Solutions helps CPG manufacturers recognize trends and recover revenue from all types of invalid deductions, including complex post-audit deductions. Additionally, IAB helps improve audit readiness and reduces the risk of future exposure.

The Challenge with Shared Services Environments

Shared service and outsourced A/R teams operate under significant pressure to quickly and consistently manage large volumes of deductions. While these models improve efficiency, they can also create blind spots where certain claims do not receive the level of attention required for full resolution

Lower-dollar deductions, complex disputes, and claims requiring additional documentation or follow-up are often deprioritized to meet throughput targets. In many instances, once a deduction is processed or marked complete, it may not be revisited even if there are remaining recovery opportunities.

Additionally, standardized workflows may lack the flexibility needed to address more complex or retailer-specific situations. Without dedicated SME’s and specialized tools to review these claims, organizations may face ongoing margin leakage from deductions that were not fully audited.

How IAB Solutions Helps

IAB Solutions serves as a valuable addition to shared service and outsourced teams by focusing on deductions that require deeper review and follow-through.

We analyze processed deductions to uncover missed recovery opportunities and ensure that claims are fully addressed. This involves examining deductions that were closed quickly, only partially resolved, or lacking sufficient validation evidence.

Our team builds on the existing work already completed by utilizing available data and documentation to reassess claims and determine if further action is needed. When appropriate, we prepare and submit disputes or pursue further resolution based on the strongest available information.

By collaborating with existing teams, we help ensure that deductions are not just processed but appropriately addressed.

Where Gaps in Recovery Commonly Occur in High-Volume Outsourced Environments

In high-volume shared service environments, missed recovery opportunities typically arise in areas such as:

  • Lower-dollar deductions that fall below internal thresholds for review
  • Deductions requiring additional documentation or cross-team coordination
  • Complex or retailer-specific disputes that fall outside standard workflows
  • Claims closed quickly to meet processing targets

 

These gaps are often not the result of poor execution, but rather the pace and structure of high-volume environments.

Business Impact

Adding a dedicated safety net helps organizations capture revenue that would otherwise remain overlooked while improving confidence in overall deduction performance.

Companies can recover additional dollars from previously underworked claims while reducing financial leakage. At the same time, gaining visibility into where breakdowns occur helps strengthen processes and improve consistency across shared service operations.

This approach allows organizations to maintain the efficiency of their existing model while enhancing the quality and completeness of their deduction recovery efforts.

Over time, organizations benefit from stronger financial controls, improved accuracy, and a more balanced approach between speed and thoroughness.

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