Aged Deduction and Chargeback Resolution
Purpose
Allow your staff to focus on current, high profile deduction and chargeback issues.
Clear aged deductions with confidence, knowing that invalid issues will continue to be addressed with your customers.
Process
- IAB identifies deductions and chargebacks at a predetermined age, accumulates supporting documentation and analyzes all pertinent information.
- IAB researches issues quickly, interfacing with appropriate systems, and establishing contact with the correct customer representative.
- IAB provides documentation that denies claims and requests repayment, or requests further documentation to substantiate claims and provides follow-up until resolved.
- IAB documents all activity, reports on resolution and recovery results on a monthly basis.
Results
- Improved recovery rate.
- Lower DSO and DDO.
- Increased cash flow & profitability.
- Improved customer service.
Get Started
Work with our professional, experienced and stable management team to fill your accounts receivable outsourcing needs.
