First Party Invoice Collection

IAB Solutions strengthens your collections process by managing lower-tier customer outreach, pursuing aged invoices, and resolving issues that prevent timely payment. By handling routine and overdue accounts, we free your internal team to focus on high-value customers and complex disputes — improving cash flow and reducing bad debt exposure.

Purpose

Reduce the time your staff spends on small-balance and lower-tier collection efforts.

Support recovery of invoices that are aging and have not been actively pursued.

Prevent unnecessary write-offs caused by inconsistent or delayed follow-up.

Process

  • Identify aged invoices, compile supporting documentation, and analyze all relevant data to determine claim validity.
  • Research issues by interfacing with the appropriate systems and establishing contact with the correct customer representative.
  • Prepare and submit documentation to deny invalid claims, request repayment, or obtain additional evidence needed to substantiate retailer deductions.
  • Record all activity and provide monthly reporting on resolution status, recovery results, and outstanding items.

Results Achieved

  • Increase recovery rates across small-balance and lower-tier accounts.
  • Reduce DSO/DDO and improve overall cash flow.
  • Minimize bad-debt write-offs through consistent follow-up and effective issue resolution.
  • Enhance customer service through timely, organized, and professional outreach.
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Get Started

Work with our professional, experienced and stable management team to fill your accounts receivable outsourcing needs.

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