The Hulu error RUNUNK13 is a generic message that indicates Hulu can’t complete the request to play the content you selected.
To troubleshoot the problem, make sure you have a reliable internet connection, restart the Hulu app or device, and clear the cache. 
It’s also possible the problem could be an issue at Hulu, in which case you’ll need to wait for the problem to get fixed.

As a Hulu subscriber, you might occasionally encounter error RUNUNK13, which indicates that Hulu can’t complete the request to play your selected content. It’s especially frustrating because the error message offers no suggestions for solving the problem. 

While the issue is often a glitch at Hulu, there are sometimes some easy troubleshooting steps you can take to start streaming again. Here’s everything you need to know about Hulu’s RUNUNK13 error and how to fix it. 

Check your internet connection

Generally, the most common problem with Hulu is an intermittent or otherwise problematic internet connection. In some cases, your Wi-Fi router may need to be rebooted. At other times, there might be an issue with the service from your ISP. 

If you can open a web browser on the device you’re trying to watch Hulu, run Google’s online speed test. You can do this on your phone, a laptop or your desktop PC. If you’re trying to use Hulu on a streaming media player or your TV, try to run the speed test on another device in the same room to make sure you’re not too far from the router, or watch video on another app on that same device. You should have an internet speed no slower than 5 Mbps for high definition or 15 Mbps for 4K video streaming.

Running a speed test will reveal if there’s a problem with your internet connectivity.

Reload the page with the show you want to watch

If it’s not an internet connectivity issue, try loading the problematic content again. If you’re watching on a web browser, reload the webpage and click the link again. If you’re using a streaming media player, navigate away from the content page and then come back again. Sometimes the problem is intermittent and will disappear when you refresh the content. 

Try Hulu on another device

One really easy way to narrow down your problem is to try watching the problematic Hulu show on another device. If you are getting the RUNUNK13 error on your TV’s Fire Stick, for example, see if you can watch that same show on Hulu using the app on your phone or in a browser on your laptop. If it works on one device but not the other, you’ve narrowed down the problem to that specific device. 

Restart the Hulu app

If you see the RUNUNK13 error consistently on a particular device, try closing the app and restarting it. This should eliminate any corrupt data that’s keeping the app from working properly. If you’re using your phone or tablet to watch Hulu, here is how to close the app on your iPhone, and here is how to close an app on your Android, For most streaming devices, select the app and then click and hold or long-press on it until you see additional options that include force-closing the app. 

Clear the cache on your Hulu app

Occasionally, apps on your phone can misbehave because their data cache can contain corrupted data. The fix is relatively simple. If you are using Hulu on an iPhone, you should uninstall the app and then reinstall it from the App Store. If you have an Android device, you can clear the cache without removing the app. Start the Settings app and tap Apps. If necessary, tap See all apps and then tap Hulu. Tap Storage & cache, and the tap Clear storage, followed by Clear cache

Clear the cache for your Hulu app to try to resolve problems like the RUNUNK13 error.

Restart your device

If nothing else has worked so far, you might need to restart your device. This can flush out any temporary software issues that are preventing Hulu from working properly. You can turn off most Android phones by holding the power button for several seconds, or you can swipe down from the top of the screen to see the shortcuts panel and tap the power icon. If you have an iPhone, here’s how to restart it regardless of which iPhone model you own. For other devices, like media players, simply unplug the device, wait a minute, and then plug it in again. 

Check to see if there’s a problem with Hulu

It’s pretty rare for the Hulu service to be offline, but if you consistently see the RUNUNK13 error, it’s possible that Hulu is down. To see if the problem resides with the Hulu service rather than at your end, you can check Hulu status page at Downdetector. You can also search “is Hulu down” in your web browser. 

Check Downdetector to see if Hulu is offline or experiencing serious problems.

Finally, if nothing else has worked so far, it’s possible the problem lies with Hulu. Users have occasionally complained that the RUNUNK13 error has prevented them from watching shows, and Hulu has acknowledged in support forums that the problem is a bug that it has worked to resolve. If you are blocked from watching Hulu content and have tried everything else, it’s likely that there’s an unresolved issue with Hulu. While you are waiting for a fix, you may need to stream content from a different service.

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