Hakan Nural/Anadolu Agency via Getty Images
If you see an Error Code 42 in Disney Plus, it means the video can’t be played because of a connectivity issue.
You can check to see if the Disney Plus service is working and double check your WiFi.
Here are seven simple ways to troubleshoot Error Code 42 on Disney Plus.
Disney Plus is a leading streaming service that launched in 2019 and has content from Disney’s classic archives along with Marvel and Star Wars franchises, just to name a few. While it usually works exactly the way you expect, if you subscribe to Disney Plus, you might sometimes be confronted by the service’s “Error Code 42.”
The Error Code 42, which reads, “We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again,” is a fairly generic message that indicates the video you want to watch can’t be displayed. It’s usually due to an internet or connectivity error.
You can take a break and go read a book for a few hours, or you can try to solve the problem so you can get back to bingeing. Some problems are beyond your control, but there are a handful of troubleshooting steps that can potentially solve Disney Plus’s Error Code 42.
Restart your streaming device
If you see Error Code 42 when you select a TV show or movie in Disney Plus, the easiest first step is to reset the device. If you’re using a streaming media player like a Roku, for example, unplug it, wait two minutes, then plug it in again. If the problem is happening on your computer, tablet, or phone, shut the device down and restart it as well.
Sign out and into Disney Plus
Sometimes, simply signing out and then back into Disney Plus on your streaming device could do the trick. For most devices, start the Disney Plus app, select your account icon, and then choose Log Out. After you’re completely logged out, sign back in using your username and password and try again.
Try logging out of the Disney Plus service and then back in again.
See if Disney Plus is down
Unfortunately, the problem might not be something you can fix at your end; it might be an outage with Disney Plus. This is rare, but it does happen. The easiest way to check is to go to the Disney Plus network status page at Downdetector, or just type “is Disney Plus down” in a Google search.
Check to see if the Disney Plus service is online.
Check your WiFi connection
Here’s a pro tip: If you have a second device, try using Disney Plus on that. If you get the same error message on both devices — and Downdetector doesn’t report an outage — then your WiFi network is a likely culprit.
Reboot your WiFi router and internet modem. To do that, unplug both for at least two minutes, then turn on the modem, let it fully start, and then turn on the WiFi router. After your system is back up and running, make sure you have a strong WiFi signal wherever you are trying to stream.
Check your WiFi speed
Just because you have a strong WiFi signal, that doesn’t mean your internet connection is fast enough to satisfy Disney’s speed requirements. A slow internet connection can be interpreted by Disney Plus as poor connectivity and generate Error Code 42.
To test your internet speed, go to Google in a web browser and search for “internet speed test.” At the top of the search results, click Run Speed Test. The test will run automatically. If you get a poor result, you might need to contact your internet service provider.
Clear your cache
If you’re trying to watch Disney Plus on a mobile device like a phone or tablet, there could be a problem with the app’s data cache which is interfering with its ability to make a reliable connection.
If you are using an Android device, it’s easy to clear the cache. The steps might vary depending upon which version of Android you have, but here’s the general procedure:
1. Start the Settings app.
2. Tap Apps.
3. Go to the list of apps and tap Disney Plus.
4. Tap Storage & cache.
5. Tap Clear cache.
Clearing the app cache might help the app work normally.
If you have an iPhone or iPad, there’s no way to clear the cache without uninstalling the app, so go ahead and do that — uninstall Disney Plus, and then reinstall it from the App Store and sign back into your Disney Plus account.
Reinstall your Disney Plus app
If nothing else has worked, you can try to uninstall and reinstall the Disney Plus app. This could solve the problem if you’ve narrowed the problem to a specific device — it works on other devices on the same WiFi network, for example — and clearing the cache had no effect, or you were unable to clear the cache.
Uninstall the Disney Plus app from the problematic device. The exact method varies but here is a guide to uninstalling apps from most common devices, and here is how to uninstall a streaming channel from Roku. After you’ve uninstalled Disney Plus, reinstall it from the device’s app store and sign back into your account. Then test and see if that has cleared Error Code 42.